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The thriving on-demand economy touches almost every aspect of our lives. It comes to our rescue in this pandemic age through various on-demand delivery apps for groceries, food, and other services. As more people have started using on-demand services through customized apps, various business sectors like hospitality, healthcare, retail, and logistics tend to bring on-demand apps.

In this blog, we are going to discuss the impact of on-demand apps on the courier & logistics sector. The traditional model of courier services has many pain points, and on-demand courier apps can address these points effectively. Let’s go through the challenges of the courier & logistics sector and see how the on-demand apps help the sector mitigate these challenges.

Key Challenges of Traditional Courier Delivery Model and How On-demand Apps Help

• Complexity of processes

The traditional courier delivery model involves many third-party agencies that need to exchange information with one another as a part of the delivery process. However, it may create confusion among customers, and at times, there is a delay in delivery due to a lack of proper communication. What’s more, there is always a risk of leaking out confidential information like address and contact number of customers.

The on-demand courier delivery app eliminates third-party agencies or mediators. The on-demand mobile app acts as a bridge between the company and customers. The on-demand logistics apps or courier apps facilitate customers to book their parcels and track their courier in the real-time. These apps make the entire process swift, seamless, and secure for courier service providers.

• More paperwork

The traditional model is based on extensive paperwork. The courier and logistics service providers have to maintain various documents related to booking, loading, and delivering parcels. It is lengthy and cumbersome work. Also, there is always a possibility of human errors in this method. The courier service providers do not afford such a traditional way especially if they want to grow their business.

The on-demand courier app is designed to bring automation in the booking and delivery process. It minimizes paperwork through digitization. The on-demand courier delivery app enables you to store and access any necessary information anytime. You can easily find and manage any documents from anywhere through a courier app.

• Delayed delivery

The traditional courier model is not capable of ensuring on-time delivery. Many times, either drivers fail to reach the destination or delivery persons cannot find the address to deliver parcels. It results in delayed delivery and causes great harm to the courier business. It is, therefore, imperative for service providers to select an on-demand model.

The on-demand courier delivery app ensures on-time delivery of orders. Courier service providers can easily provide timely delivery of parcels at the customer’s doorstep. What’s more, the app eliminates the need for third-party agents that further saves delivery time and increases the accuracy of parcel delivery.

Also Read- How AI can Change the Face of Mobile App Development?

• Increased cost

The traditional courier delivery model needs more people to manage orders, warehouse, and inventory. At times, it results in paying penalties for delayed or wrong deliveries. Such a model can increase the cost of business significantly and pose a big challenge for the growth of the courier and logistics sector. As an entrepreneur or a business owner, you cannot pass the increased cost to your customers because in such circumstances, chances are high that your customers may switch the service providers.

On-demand apps, on the other hand, bring automation in the process and decrease dependence on humans to reduce the operational cost. Courier service providers can easily monitor every activity through an app and manage inventory from anywhere.

• Changing expectations

These days, tech-savvy customers want advanced features in every service, and courier booking is no exception! When it comes to offering a swift, cost-effective, and efficient delivery process with enhanced convenience, the logistics and courier service providers can rely on on-demand apps.

Convenient booking, real-time tracking, and doorstep delivery with the utmost security are key characteristics of the on-demand courier apps. These apps can easily fulfill the customer’s changing expectations.

Apart from addressing these challenges effectively, the on-demand app development company enables the courier service providers to provide improved customer experience and manage their fleet efficiently. Also, the customized courier delivery app opens the doors of new opportunities for the courier service providers, and they can easily expand their business. You can have a competitive edge over peers who are yet to introduce on-demand apps.

Concluding Lines

Digitization and automation will shape the future of the courier and logistics business. If you want to grow your business while improving customer experience and enhancing delivery process, the on-demand courier app can provide the best solution. You can make the most of an on-demand economy and make your courier services ready for the future through a customized courier delivery app.

Suria International is a leading mobile app development company. Headquartered in Singapore and corporate offices in various countries like the UK, New Zealand, Canada, and India, the company is in a position to build a feature-rich and future-ready courier delivery app for your business. Just drop us a line to business@suriainternational.com and we will get back to you soon!